Customer Success Compensation Benchmarks

Across 12 Customer Success leadership roles shared with Whispered, the median total compensation is $275,000 and the average is $255,833. Each figure is base salary plus 75% of on-target bonus. Figures run from $170,000 to $310,000. Within Customer Success, that is Director roles at a median of $275,000 across 5 roles.

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Every Customer Success role with confirmed compensation

Average $255,833Median $275,000

12 roles

Go-to-market leadership roles shared with Whispered, by function, level, company size, location and year.
TitleLocationLevelSizeBase + bonus
Chief Customer OfficerUS-EastC-Level50–200$300,000
Head of CS =GCLSF Bay Area, NYC AreaC-Level50–200$280,000
Head of Customer SuccessNYC AreaC-Level50–200$170,000
VP of Customer SuccessRemoteVP50–200$250,000
Head of Customer SuccessSF Bay AreaVP50–200$170,000
VP of Customer Experience -5DRNYC AreaVP50–200$225,000
VP of Customer SuccessRemoteVP500+$275,000
Customer StrategistUS-EastDirector1–50$250,000
Head of Customer SuccessSF Bay Area, NYC AreaDirector50–200$275,000
Senior Director, Customer Strategy and OperationsSF Bay AreaDirector200–500$310,000
Head of Customer SuccessRemoteDirector50–200$275,000
Senior Director, EnablementSF Bay AreaDirector500+$290,000

Whispered has thousands of unposted roles. This comp database shares selected ones where we have confirmed comp. Comp is always listed as Base + 75% OTE Bonus. Sales comp numbers are more difficult to benchmark.

Data last updated